Capes and Cowls Forum

you have to reward them for their brilliant ****ing customer support!

Customer (Jessie Knowles)    02/19/2008 02:27 PM
On the a TF (Flux the Outcasts) last night (ended 2159hs 18th feb) and got the wrong badge for it, we got Vocational instead of Contributor. the only person who got Contributor was Queen Lostris. Other players on TF : AC - DC, Valeo, Earth Golum, and me Blue Artic.



Response (GM Emily)    02/19/2008 05:00 PM
Hello Jessie,

Thank you for contacting the PlayNC Customer Support Team.

I am now going to escalate your request to a senior Customer Support Representative, who will have a closer look at your issue. They will get back to you as quickly as possible to hopefully provide you with a solution

If you would like to provide me with additional information about the problem you’re experiencing, please feel free to update your support request at any time during this investigation.

Thank you very much for your patience and cooperation.
Regards
GM Emily



Response (GM Charles)    02/20/2008 12:18 PM
Hello Jessie,

Thank you for contacting the PlayNC Customer Support team. Badges can be awarded for many different reasons. Simply visiting a location, defeating certain enemies or through Task/Strike Forces are just some of the ways badges can be earned.

If you have had an issue with a certain badge not being awarded, please let us know. To help with our investigation we will require the following information:

- Which contact gave you the missions in question?
- What was the name of the mission in question?
- What actions were taken in order to complete the badge / reward requirements?
(edit: did I NOT state the badge and the contact so they would know which missions it would have been!!!  >:()

Once we have the information listed above, we should be able to investigate the matter further.

Thank you for your patience and cooperation.
Kind regards,
GM Charles
PlayNC Customer Support Team
 



Customer (Jessie Knowles)    02/24/2008 11:22 AM
Which contact gave you the missions in question?
Flux the Outcasts (from the Pillar of Ice and Flame -Flashback) (edit: spells it out so they get it!)

What was the name of the mission in question?
last mission was "Take Out Frostfire"

What actions were taken in order to complete the badge / reward requirements?
Completed the TF with AT powers only (no power pools) was meant to get the Contributor Badge but didnt!

Other players with the same problem : AC - DC, Valeo, Earth Golum


Response (GM Raoul)   02/25/2008 10:02 AM
Hello Jessie,

Thank you for contacting the PlayNC Customer Support team. At this time, this aspect of the game is working as intended by the developers (edit: WTH! Its wrong!! Its like you arnt reading my reply properly!  >:( >:(). If you would like to search for more information on this subject or would like to post your thoughts (oh yeah I wanna post my thoughts!!!) for your fellow players and the Development Team to read, please feel free to do so at the official message boards, at http://uk.boards.cityofheroes.com or http://uk.boards.cityofvillains.com . We apologise for any confusion or trouble this issue may have caused.

Please feel free to contact us again if you have any other questions or concerns.
Kind regards,
GM Raoul
PlayNC Customer Support Team



Customer (Jessie Knowles)    02/25/2008 06:51 PM
I kindly ask that you review my complaint!!

the badge we received was the wrong one because it was for the level range above the one we were in.

IE
Contributor Badge is for completing a TF between level 1 and 14 while only using your Primary and Secondary powersets.

Vocational Badge is for completeing a TF between level 15 and 19 while only using your Primary and Secondary powersets

AND WE GOT THE vocational badge WHEN WE WERE IN THE LEVEL RANGE FOR THE contributor badge!
(edit: spells it out EVEN MORE CLEARLY so they get it!)



 >:( >:( >:( stupid ppl!!!
Angry Fotty

Ahh poor Aquilus!  Frustrating!  But sounds like PlayNC are like any other Customer Service Department - clueless!

Hope you get it sorted soon!

Tanus

Just sent a PM to one of the mods on the borads with the hope that he can look into it or find someone who knows wat they are doing to look into it...

just cant believe they are so clueless abt the game, you would think they would need to know stuff abt the game or get training on things in the game to get/do the job .... and if they didnt know wat i was on abt, if they had taken the time to look up the badges i was on abt they would see where the problem lies, even a blonde could see it lol.

true, but would a blonde know what they're seeing (sorry couldn't resist) and ouch, sorry to hear that Aq, and i agree with on the fact that customer support should know the fairly simple things about coh or have references to look through to help whoever is complaining

yes they do suck !! 

if you remember all the trouble i had with lag??

they kept asking for vague details including cpu temperature , dx files etc etc  when on their own forums there were numerous posts linking the fault to their dodgy servers in germany  :o

in fact i have only ever seen 1 gm in game , ever